Support

We are your partner, provide customer service in the best way possible worldwide . We know the importance of production equipment. Keeping up the flexibility and the economic efficiency of your machines. Below find the way how to contact us, support information, tools and tricks.

Service and remote support

We are available during business hours on the phone.

In any case it helps when you send an email with a global explanation, pictures or a video. In this way we can answer most questions directly. We can even send you additional documentation if needed.

All information is important they will help us to answer quick and resolve it. We support customers worldwide for twenty years and have extensive experience.

Spare parts

Shortly the online part ordering system will be implemented. This will enable you to see the stock position for parts per machine.

Our goal is to ship spare parts within 48 hours of the confirmed request.

Main used wear parts are available in our allocated service stock.

In exceptional case it might happen that parts are unavailable in the quantity you desire.

Wheel building material evolution

Questions related to new wheel types or wheel building material can mailed to us.

We can either explain you how to run them on the machines or offer you a solution that will upgrade your machine.

Our machines are twenty years in service and during this time demands changed.

Tools and Service videos

Machine maintenance and wheel production.

Nipple hand cleaning and replacing nipple keys, tools and instructions
Hub filling support, including drawings and pictures
Rim and wheel wagons, drawings and pictures
Spoke tensiometers, why to use and how do they function. Images of different types.