We support customers worldwide for twenty years and have extensive experience. Service call are normal handled and confirmed within 24 hours. We are installing a ticketing system to streamline this process and track progress of the service demand.
In any case it helps us when you send an email with a global explanation, pictures or a small video. In this way we can answer most questions in writing. We can send you additional documentation if needed. All information is important it helps us to answer quick and resolve it.
To answer your question we sometimes need to recreate the situation as you describe. Than we can explain how to go ahead to .
We are available during business hours on the phone. On the contact page you see the appropriate time zone.
Do you have an issue that you need some help with? Never fear – we are here to assist. The most efficient way to get the assistance you need is to submit a ticket so that we can route your request to the people who have the answers you are looking for. Please click Submit support ticket button below to start! We appreciate your patience as we work together to fix your problem.